Frequently Asked Questions
Answers to all your questions about 89db
From opening an account to deposits, withdrawals, bonuses, and security — find complete and reliable answers to the most common 89db questions here.
89db is a trusted online gaming platform in Bangladesh where you can enjoy slots, live casino, and cricket betting. In the FAQ below we have organized the most frequently asked questions from Bangladeshi players into five categories. If your question is not listed, our 24/7 live chat support is always ready to help.
Account and Registration
To open an account at 89db, you need an active mobile number, a valid email address, and accurate personal information. Filling out the registration form takes just a few minutes. Please note that only those aged 21 or above can open an account at 89db.
No, each person is allowed only one account at 89db. Opening multiple accounts is a violation of our rules and may result in all accounts being closed and balances being forfeited. If you have any issues with your existing account, contact us directly via live chat.
Click the "Forgot password?" option on the 89db login page. Enter your registered mobile number or email and a verification code will be sent to you. Enter the code and set a new password. The process takes no more than a few minutes.
Yes, account verification is required before withdrawals for security purposes. You will need to upload a clear photo of your national ID card or passport. 89db completes verification quickly, usually within the same business day or by the next day.
Yes, 89db is fully optimized for mobile browsers. Open 89db.cam in the browser on any Android or iOS device — you get all features without downloading a separate app. The screen layout, payments, and games are all perfectly arranged for mobile.
Deposits and Withdrawals
Deposits from bKash to 89db are usually instant — in most cases the balance is added to your account within a few seconds to one minute. Occasionally there may be a slight delay due to network lag. The minimum deposit amount is ৳200.
Yes, deposits at 89db are possible via both Nagad and Rocket. You can also deposit via bKash, Upay, and direct bank transfer. The minimum deposit amount is ৳200 across all methods and there are no extra fees.
Approved withdrawals at 89db are usually completed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳800. The process is faster when account verification is complete. Make sure your KYC is done before requesting a withdrawal.
89db does not charge any fees of its own for deposits or withdrawals. However, your mobile banking service (bKash, Nagad, Rocket, etc.) or bank may apply its own transaction charges according to its own policy. Contact our live chat for more details.
Bank transfers (BRAC, Dutch-Bangla, City, Islami, Sonali Bank, etc.) generally take a bit longer than mobile banking — anywhere from half an hour to a few hours during banking hours. The minimum deposit amount is the same: ৳200.
Common reasons for a rejected withdrawal include: KYC not completed, bonus wagering requirements not met, or information discrepancies on the account. For any issue, contact 89db's 24/7 live chat support in Bengali and they will resolve it promptly.
Games and How to Play
For BPL cricket betting at 89db, go to the Cricket section, choose an ongoing or upcoming match, and place your bet on your preferred market. You can bet on match winner, total runs, wickets, over-by-over options, and more. With live betting you can place bets while the match is in progress.
RTP (Return to Player) is the long-term theoretical return rate of a slot or casino game — in simple terms, how much the game pays back over time. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered, but this does not guarantee any specific outcome in a single session.
The 89db Slots section includes many popular games from PG Soft such as Fortune Tiger, Mahjong Ways, and Ganesha Gold, as well as Gates of Olympus, Sweet Bonanza, and Sugar Rush from Pragmatic Play. You will also find Fortune Gems, Super Ace, and Boxing King from JILI, along with the Aviator crash game from Spribe.
Go to the 89db Casino section and choose the live casino option. There you will find various table games with real dealers from Evolution Gaming, Ezugi, and other providers, including live roulette, baccarat, Teen Patti, and more. A stable internet connection gives you the best experience.
Yes, all games at 89db are tested by third parties and run on certified game engines. RNG (Random Number Generator) technology ensures that the result of every spin or bet is completely random. 89db is a platform that guarantees fair play.
Bonuses and Promotions
After opening a new account at 89db, a 100% welcome bonus is automatically added the first time you make a deposit — up to a maximum of ৳15,000. For example, if you deposit ৳5,000, you can start playing with a total of ৳10,000. A minimum deposit of ৳200 is required to receive the bonus.
The wagering requirement for the welcome bonus is 25 times — meaning if you receive a ৳1,000 bonus, you must wager a total of ৳25,000 (1,000 × 25) before making a withdrawal. Once this requirement is met, the winnings can be withdrawn. Full bonus terms and conditions are available on the 89db rules page.
The 89db VIP program has five levels: Bronze (up to 0.3% cashback per week), Silver (0.6%), Gold (0.9%), Platinum (1.2%), and Diamond (up to 1.5%). You move up to higher levels automatically through regular play — no manual application is needed.
VIP members receive cashback each week based on their net losses. Cashback goes up to 0.3% at the Bronze level and up to 1.5% at the Diamond level. Cashback is added to the 89db account every Monday.
Yes, 89db regularly hosts special promotions and leaderboard tournaments — especially during IPL, T20 World Cup, and BPL seasons with cricket betting offers and major slot tournaments. Check the promotions page regularly for updates or ask via live chat.
Security and Responsible Gaming
Yes, 89db uses SSL encryption technology to keep your personal and financial information secure. Payment transactions are processed through encrypted channels. 89db is a safe and reliable platform where player privacy is the top priority.
89db is for those aged 21 or above only. Age is verified during registration and must be confirmed with an ID document during the KYC process. Accounts of underage users will be closed immediately.
89db takes responsible gaming seriously. If you feel that playing is getting out of control, request a deposit limit via live chat or apply for a temporary self-exclusion. Visit our responsible gaming page for more information.
To activate self-exclusion, contact 89db's 24/7 live chat in Bengali or email [email protected]. Your request will be processed promptly. Options are available to deactivate your account for a set period (7 days, 1 month, or permanently).
If you notice unusual activity on your account or suspect your account has been hacked, contact live chat immediately. Our security team is active 24/7 and will take swift action. It is recommended to change your password and enable two-step verification.
Still have questions?
Our expert support team is with you in Bengali 24 hours a day, 7 days a week. Chat directly via live chat or write to us by email — you will get fast and friendly assistance.
Live Chat
24/7 Support in Bengali
Email
Response Time
Usually within a few minutes