89db Privacy Policy

89db ("we", "our", "platform") operates a safe and trusted online gaming environment for users in Bangladesh. Protecting your personal privacy is one of our highest priorities.

This privacy policy explains what information we collect when you use the 89db.cam website, create an account, play our games, or use any of our services, how we use that information, and what measures we take to protect your privacy.

By using our platform, you are considered to have accepted the terms of this privacy policy. Please read this policy in full.

89db may collect your information in various ways. The details of that information are set out below:

2.1 Registration and Account Information

• Full name and date of birth
• Email address
• National ID or passport number (for verification purposes)
• Permanent address
• Preferred currency and language

2.2 Financial and Payment Information

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (where applicable)
• Deposit and withdrawal transaction history
• Payment-related documents

2.3 User Activity Information

• Gaming history, bet amounts, and results
• Records of bonus and promotion usage
• Login time, session length, and device type
• Navigation and click patterns on the platform

2.4 Technical Information

• IP address and geographic location
• Browser type and version
• Device operating system
• Cookies and session data

89db uses the information collected about you for the following legitimate purposes:

• Account management: To complete your registration, keep your account active, and verify security.
• Identity verification (KYC): To prevent fraud and verify age (service is available only to those aged 21 and above).
• Processing financial transactions: To handle deposits, withdrawals, and bonus payments.
• Service improvement: To analyze user experience and further improve the platform.
• Customer support: To resolve your issues quickly via live chat.
• Promotional communications: To inform you about bonuses and offers in accordance with your consent.
• Legal compliance: To meet the requirements of regulatory authorities.
• Responsible gaming: To identify signs of excessive gambling and provide support.

89db may share your information with third parties in limited and specific circumstances:

4.1 Payment Processors

To complete financial transactions, we share the necessary information with bKash, Nagad, Rocket, Upay, and our banking partners. These partners have their own privacy policies.

4.2 Game Software Providers

Limited technical data may be shared with game developers including Pragmatic Play, PG Soft, JILI, and Spribe for the purpose of operating games. Personally identifiable information is not shared in this context.

4.3 Legal Obligations

We are required to provide necessary information in response to court orders, government directives, or valid requests from law enforcement agencies.

4.4 Fraud Prevention

Information may be shared with security partners to prevent fraud, money laundering, or other illegal activities.

• Information is not shared for marketing or advertising purposes without your consent.
• Only the minimum necessary information is provided to third parties.
• All partners are bound by strict data protection agreements.

The 89db website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferences and provide a personalized experience.
• Analytics cookies: Help improve service quality by collecting statistics on site usage.
• Security cookies: Used to detect and prevent fraudulent activity.

5.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

89db applies industry-standard security measures to keep your personal information protected:

• SSL encryption: All data transmission on our site is secured by SSL/TLS encryption.
• Data encryption: Stored sensitive information is protected with advanced encryption algorithms.
• Two-factor authentication: An option for two-step verification to secure your account.
• Regular security audits: Audits are conducted regularly to identify potential vulnerabilities.
• Access controls: Only authorized staff have access to specific and necessary information.
• Suspicious activity monitoring: Automated systems monitor account activity 24/7.

As a user of 89db, you have the following rights over your own data:

7.1 Right to Access Information

You can find out at any time what information we hold about you and why we are using it. To make this request, contact us via live chat or email.

7.2 Right to Correct Information

You have the right to correct any inaccurate or outdated information in your account. This can be done through account settings or via the support team.

7.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, we are obligated to retain information related to legal requirements and financial records for a specified period.

7.4 Right to Withdraw Marketing Consent

You may withdraw your consent at any time to stop receiving promotional emails or notifications. This change can be made via the "Unsubscribe" link in emails or through account settings.

• After a rights request is submitted, we will respond within 30 days.
• Requests will be acted upon only after identity verification.
• If a request is declined, we will provide a reason.

89db does not retain your information beyond the time necessary. The retention period depends on the type of information and applicable legal requirements:

• Account information: For as long as the account is active and for a minimum of 5 years after it is closed.
• Financial transaction records: A minimum of 7 years as required by law.
• KYC documents: A minimum of 5 years after the account is closed.
• Customer support records: 3 years from the date of last contact.
• Website logs: A maximum of 1 year for security purposes.

89db strictly provides services only to individuals aged 21 and above. We are especially mindful of protecting minors:

• Age is verified at the time of registration and suspicious accounts are suspended.
• We do not knowingly collect information from any individual under the age of 21.
• If there is reason to believe that information from a minor has been collected, it will be deleted immediately.
• If parents suspect their child's information has been used, please contact us.

89db may update this privacy policy from time to time. The policy may change due to service improvements, legal changes, or new regulatory requirements.

• For significant changes, we will notify registered users by email in advance.
• The updated policy will take effect from the date it is published on the site.
• Continued use of the platform after a change is made will be considered acceptance of the new policy.
• If you do not agree with the updated policy, you may request that your account be closed.

The "Last Updated" date at the top of this page always indicates the date of the most recent change.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: Support available in Bengali 24 hours a day, 7 days a week
• Email: [email protected]
• Response Time: Usually within 24 hours for email